Orders can be cancelled at no additional cost before their shipment. We consider that an order is processed when we send you an email notifying it. If we receive a notice of cancellation once the package is shipped, it will be considered a return.
In case the order is cancelled, we will proceed to the refund of the price by means of the selected payment method.
The costumer will have 7 days to make the return from the date of delivery, and the products must fulfil the following conditions:
a) They must have not been manipulated or exposed to inadequate conditions.
b) They must preserve their original appearance.
c) They will be correctly protected with their original packaging and in perfect conditions for their subsequent sale.
Once we receive the items and check that all the previous conditions are fulfilled, Cavapack will accept the return of the product. We will proceed to the refund of the price by means of the selected payment method. In case these conditions are not fulfilled, we will not take responsibility for the product and the package will be returned using freight collect.
Shipping and return costs are borne by the costumer, with the exception of those returns that may derive from an error on our part or some defect of the product. In this case, Cavapack is committed to replace the defective product with another one or to refund the price. We will also bear the return and subsequent shipping costs of the product.
To make an exchange or return of a product you must previously contact us by email: firstname.lastname@example.org. Otherwise, no exchanges or returns will be accepted.